💣 responsibilities.

Leadership & Management

• Serve as a liaison between internal departments (Sales, Customer Success, Agency Services) to promote a unified approach to customer implementations.
• Champion the ongoing development and execution of project management methodology and frameworks within Agency Services.
• Ensure internal alignment on processes and expectations, promoting collaboration and efficiency across teams.
• Validate contracts against scope of work and escalate discrepancies with clarity and documented context.
• Manage the Implementation team

Project Management

• Own the full implementation lifecycle—from kickoff to launch—while managing both internal timelines and high-level customer expectations.
• Track and report on scope of work changes and variances to ensure accountability and alignment.
• Set realistic timelines for internal builds versus customer-facing milestones, balancing efficiency with quality.
• Document, assign, and follow up on implementation-related tasks across internal teams using tools like Monday.com and HubSpot.
• Proactively flag risks to timeline, quality, or satisfaction with solutions-oriented thinking.

Technical Expertise

• Act as a Subject Matter Expert (SME) on Repli’s systems, services, and clients’ tech stacks.
• Evaluate the feasibility and alignment of new customer configurations with Repli's capabilities.
• Assist internal teams with system integrations, ensuring services are aligned with customer requirements.
• Leverage CRM and project tools to ensure accurate account setup and ongoing reporting.

Customer Relations

• Partner with Sales and Customer Success to lead customer kick-off calls, ensuring a smooth handoff and clear expectation setting.
• Help customers feel heard and supported while avoiding premature commitments—focusing instead on collaborative problem-solving and delivery planning.
• Promote customer satisfaction through high-touch support during onboarding, acting as their advocate across internal teams.
• Foster long-term relationships by ensuring the implementation experience delivers meaningful value from day one.

🏴 required skills.

Minimum Qualifications

• 2+ years of experience in implementation, project management, or customer facing roles, preferably in a SaaS or digital services environment.
• Demonstrated success in leading cross-functional teams and managing customer-facing projects.
• Strong organizational and time management skills with the ability to prioritize and pivot as needed.
• Experience working with CRMs and project management tools (e.g., HubSpot, Monday.com).
• Excellent verbal and written communication skills, with a customer-first mindset.
• A proactive, problem-solving approach with high emotional intelligence.

✊ education and experience.

Preferred Qualifications

• Experience in Customer Success, Account Management, or Agency Operations.
• Familiarity with digital marketing services, including SEO, SEM, and social media campaigns.
• Prior experience in the Property Management or Real Estate industry.
• Background in scope management, change control, and internal reporting on project performance.
• Ability to work autonomously in a fast-paced, evolving environment.

🔥 compensation & benefits.

Salary & Compensation: 

Base Salary - TBD

Annual Bonus up to 12% of Base Salary

Benefits & Time Off

• Remote/Hybrid Opportunity
• Vacation: 10 Days - given up-front on start date
• +5 Days of PTO granted each year, starting on your first anniversary
• Floating Holiday: 2 Days
• Mental Health & Sick Days: 5 Days
• ​401K Match Program, Health Benefits, Profit Sharing, PTO, Work from Home, Mental Health Days.
• Eligible to participate in Profit Sharing Plan
• Your number of shares are calculated based on Role & Number of years you have been with the company